Stylenya Refund & Return Policy
We want every Stylenya order to arrive as expected. Because many of our products are handmade and personalized specifically for each customer, return eligibility depends on the type of item and the reason for the request.
Standard, Non-Personalized Items
Standard items that have not been personalized or custom-made may be eligible for return within 15 days of delivery. To be considered, the item must be unused, in the same condition in which it was received, and in its original packaging.
Please contact us before sending anything back so we can confirm whether the item is eligible and provide return instructions.
Personalized & Custom-Made Items
Personalized and custom-made products are generally final sale because they are created specifically for your order. We do not accept returns or exchanges for:
- Personalized or custom-made items
- Items produced using customer-approved names, dates, wording, colors, or other details
- Orders where incorrect or incomplete information was supplied by the customer
- Gift cards or downloadable/digital products
Design Proofs & Approval
When a custom design requires a digital proof, production begins after approval. Please review spelling, dates, names, colors, placement, and other personalized details carefully before approving the design.
Once a proof has been approved and production has started, ordinary changes or cancellations may no longer be possible. An item is not eligible for return solely because of a detail that appeared in the approved proof. If the finished item is materially different from the approved design because of a Stylenya production error, please contact us so we can review the issue.
Customer-Provided Photos, Files & Artwork
Customers are responsible for providing accurate content and the clearest, highest-quality photos or files available. The quality of a finished personalized product can be limited by the quality of the source material supplied. If we identify an obvious file or image concern before production, we may contact you for a replacement or clarification.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, or materially different from what you ordered, contact us as soon as possible after delivery at stylenya.party@gmail.com. Please include your order number, a description of the issue, and clear photos of the product and packaging when relevant.
After review, an appropriate resolution may include a replacement, refund, or store credit depending on the circumstances. Each case is evaluated individually.
Shipping Address & Carrier Issues
Orders are shipped to the address entered at checkout. Customers are responsible for checking that the shipping information is complete and correct before submitting the order. If you notice an address error, contact us immediately; once a package has been accepted by the carrier, we cannot guarantee that the address can be changed or the package rerouted.
Carrier delays, weather events, customs processing, failed delivery attempts, and other carrier-related circumstances can affect delivery time. Exact delivery dates are not guaranteed. If a shipment appears lost, damaged in transit, or is returned to us, contact us so we can review the available carrier and reshipping options.
Approved Returns & Return Shipping
Do not send a return before contacting Stylenya. For an approved return that is not the result of a Stylenya error, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
For higher-value returns, we recommend using a trackable shipping service. Stylenya cannot issue a refund for a return that is not received.
Refunds
Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. The time required for the credit to appear depends on your bank or payment provider.
Sale Items
Sale items are generally not eligible for ordinary returns. This does not prevent us from reviewing an order that arrived damaged, defective, or incorrect.
Cancellations
Personalized or custom-made orders may not be canceled once production has started. If you need to request a change or cancellation, contact us as quickly as possible and we will confirm what is still possible based on the order status.
Need Help?
For questions about a return, refund, replacement, or order issue, contact stylenya.party@gmail.com before sending any item back.